Join our team as a customer service Representative and unleash your potential in revolutionizing the customer service experience! We're currently seeking a Customer Service Representative to support our sales operations and work closely with our sales team. In this essential role, you'll help ensure a seamless customer experience and contribute to our mission-driven growth.
 

As a customer representative, you will:

• Respond to customer inquiries via phone and email with professionalism and empathy.

• Troubleshoot order or service issues, escalating to technical teams when needed.

• Assist the sales team with quoting, order processing, and tracking.

• Prepare and send sales documentation (e.g., quotes, contracts, product info).

• Coordinate with fulfillment/logistics to ensure timely delivery and communication.

• Monitor inventory availability and provide updates to sales and customers.

• Support outreach campaigns with follow-up calls and emails.
   

Qualifications:

• 2+ years of experience in customer service.

• Strong communication skills, both verbal and written.

• Ability to multitask and stay organized by prioritizing tasks in a fast-paced environment.

• Ability to communicate well with both external customers and internal staff in a professional manner.

• Detail-oriented with excellent time-management skills.

• Ability to work independently and collaboratively across teams.

• Proficiency with ERPs (Microsoft solutions is a plus).

• Experience in a B2B or technical sales environment (nice to have).
   

What we offer:

• A flexible 37.5-hour workweek to support a better work-life balance.

• Enhanced compensation through profit-sharing.

• A retirement plan with employer contributions of up to 5%.

• Comprehensive group insurance, including telemedicine.

• Free access to a financial advisor to support your personal projects.

• A fantastic team — human, committed, and always ready to collaborate.

• An environment where your opinion matters and where you can grow.

• Certified Great Place to Work since 2019, we foster a positive company culture and actively care for our employees’ well-being.